Customer Service Training, Consulting & Turnaround Strategy
Raise Your Customer Service Bar
Have Engaged Teams
Increase Customer Loyalty
Achieve Customer Centric Culture
VIRTUAL TRAININGS & PRESENTATIONS
Training is not an expense it is an investment. Training is essential to maintain competitive advantage.
Being an Academician, Neeraj is often engaged in number of Virtual presentations, chats & is known for high energy interactions. He creates a great learning environment in digital medium. The virtual trainings / presentations are customized after understanding your audience, objectives and goals. Neeraj loves to interact & ensures an engaged audience resulting in lot of value content delivery around your designed goals and objectives. They are much more than a webinar, as his online sessions aim at delivering the same value as an onsite training.
Range of Virtual Presentation include:
- Customized webinar Training session for single unit
- Customized Training across multiple units of your organization
- Have a Question & Answers session with Neeraj
- Virtual Interactive session with your team
- Coffee Chat with Neeraj Chandhok-Informal interaction over coffee & snacks
- Invite Neeraj as a Guest in your conference for an energizing session in your Team Meet & In your meeting room
- Call Neeraj @ Hotel Management Institute & @ Business Management Institutes to engage with students to inspire, guide & share experiences
- Customized career guidance & mentoring for Hotel Management Students & Professionals
E Mentoring for Hospitality Students, Teachers and Professionals
- Engage Neeraj as your Coach & Mentor
- Customized Development Programme for Hospitality Professionals, Students & Teachers
- Join my Quiz Learning Centre at “The 10-Day Hotel Management” (www.the10dayhm.com) An online Quiz Based Learning for Hotel Management Fundamentals
CUSTOMIZED ONSITE WORKSHOP DESIGNED AS PER OBJECTIVES
Advantages of Creating a Customer centric work culture:
- Increased revenue
- Transforming increased number of Satisfied Customers into Loyal Customers
- Increased employee retention
- Increased Brand value & Customer Trust
- Engaged employee’s
- Lower cost of adding new customers and many more benefits
Customer Focus
Winning Customer Centric Culture
Create Happy and Loyal Customers
Mystery shopping / Customer Service Audit
Raise the Customer Service Bar
Customer Complaints are Opportunities
Personal Leadership
Leadership-First Time Managers
MY COURSES
(Available as Webinar, Onsite Workshop or Keynote speaker)
Online Workshops
Being an Academician, Neeraj is often engaged in number of Virtual presentations, chats. He is known for high energy interactions and creates a great learning environment in digital medium. The virtual trainings / presentations are customized after understanding your audience, objectives & goals. Neeraj loves to interact & ensures an engaged audience resulting in lot of value content delivery around your designed goals and objectives. They are much more than a webinar, as his online sessions aim at delivering the same value as an onsite training.
Onsite Workshops
The onsite workshops are Ideal for companies who want to instil a Customer Service Work Culture. Our learnings have fun and entertainment as an integral part of our Programmes.We work in sync with the goals and objectives of the organization.
Consultancy
Neeraj helps Hospitality projects gain competitive advantage through improved process, management & strategy. He has been part of various successful turnaround and profitable ventures. Some of the key aspects that he is passionate to work are :
- Developing Customer Centric Work Culture (6-12 Months Strategy Engagement)
- Hotel & Restaurants Business Turnaround Strategy
- Customer Experience Management & Brand Promise
- Customer Service Mystery Audits
- Managing overall business for improved profits & productivity
- Pricing
- Menu Planning
- Budgeting
- Competition Analysis & Strategy
- Hotel Brands Tie Ups
- Hotel & Restaurant Feasibility Reports
- Pre-opening Assistance of Hotel & Restaurants
Brands worked with
