Trainer, Author, Academician, Consultant

"Happy Teams Create Happy Customers !!"

More and more customers are demanding better and better services. Companies who are busy raising the bar of Customer Services are loved by customers and keep coming back to them for more.

Brands worked with

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Customer Plus

How to stay competitive in the age of customer service

Recommended for everyone in Customer facing role!

Customer Plus is the ultimate guidebook to learning different aspects of Customer Service; including the Customer, the Experience and the Service, in a simplified & comprehensible manner! The book explores how to develop customer centricity & its competitive advantages.

Customer Plus
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Leadership Plus

Discover the leader within

Recommended for those seeking to transform their vision into reality!

Offers invaluable insights on discovering the leader within you! Narrated as a discussion between two individuals, this book deeply discusses leadership mindset & behavior.

Leadership Plus
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10-Day Hotel Management

Learn Hotel Management basics in 10 days

Offers invaluable insights & handholds every aspiring professional in the hospitality sector through a step-step guide to Hotel Management Fundamentals.

10 day hotel management
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What We Do

Building Block Customer Service LLP is an Onsite Training Organization committed to Customer Service Excellence. We are a Instructor led Customer Centric Training providing company.

We are Passionate about helping companies become competitive by being Customer Centric. Our Programmes are Customized as per the needs of the Organziation and are well researched.

Consult.

Neeraj is a full time speaker and consultant. He is passionate to assist businesses in the areas of Customer Service Excellence, Leadership, Customer Centricity, Employee Development & Motivation. Neeraj has 25 years of work experience in Hospitality having worked at various management positions in Global Luxury Brands.

Train.

In today’s competitive and technology driven world, organizations are starting to go back to the basics – single-minded focus on customers and service experience. The world is shifting from “mass-production” to “mass-customized” to make sure that each customer can be managed as an individual.

Teach.

Neeraj is an educator and has been teaching MSc in Hospitality Administration at Institute of Hotel Management Pusa, New Delhi for over a decade (IHM Pusa New Delhi has been rated many times as the No-1 Hotel Management Institute in India). Neeraj also teach MBA in Culinary at Indian Culinary Institute, Noida. 

Neeraj's Story

CEO & Founder of Building Block Customer Services LLP, a company that specializes in Training & Development of Organizations & Individuals. Neeraj Chandhok is one of India’s leading Hospitality educator, trainer, speaker & Hospitality consultant and provides a wide variety of courses in Leadership, Customer service Excellence, Complaint Management, Cost Control, Food & Beverage Management & Business Management. The courses are designed to involve and Inspires & motivates people at all levels.

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Virtual Training Sessions

We cater to companies of all sizes & are flexible in providing Virtual Trainings. Our offers can be
individualized to suit varying budgets. Our Virtual Presentation plans are aimed at delivering great
value for organization with a similar engaging & fun delivery as an onsite training.

Onsite Training Sessions

Customer service excellence gives any organization a Winning Edge!!
Our customized Customer Centric trainings, provide learnings in a fun & engaging way. We aim to Impact an organizations service culture that transforms the way customer service is provided,
leading to more engaged employees & happy & loyal customers

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“Compelling!”

Customer Plus is compelling and shows the benefits of listening to customer & employees! It connects well and persuades effectively...

Mr Jagdeep Thakral

Area General Manager – Corporate -IHG Hotels

Neeraj Chandhok
2021-01-07T04:10:12+00:00

Mr Jagdeep Thakral

Area General Manager – Corporate -IHG Hotels

Customer Plus is compelling and shows the benefits of listening to customer & employees! It connects well and persuades effectively with research findings

“Most effective tools”

Most effective tools we spoke about is agility which most know yet it is misunderstood concept these days in management...

Mr Sanjay Kaushik

CEO- The Raviz Hotels & Resorts

Neeraj Chandhok
2021-01-07T04:55:47+00:00

Mr Sanjay Kaushik

CEO- The Raviz Hotels & Resorts

Most effective tools we spoke about is agility which most know yet it is misunderstood concept these days in management studies All the best for bringing to the platform where seeding leaders will benefit from it

“Digs deep into the leadership”

Leadership Plus digs deep into the leadership behaviour and leaders mindset. It identifies challenges and dissects the path of leadership...

Dr R K Gupta

Head of Department (Ex Dean) Institute of Hotel Management, Pusa, New Delhi, India

Neeraj Chandhok
2021-01-07T04:57:47+00:00

Dr R K Gupta

Head of Department (Ex Dean) Institute of Hotel Management, Pusa, New Delhi, India

Leadership Plus digs deep into the leadership behaviour and leaders mindset. It identifies challenges and dissects the path of leadership in detail inspiring more leadership behaviour.

“Leadership guide that helps readjust the sail”

Leadership Plus is a leadership guide that helps readjust the sail of one’s Life-Ship. Neeraj Chandhok has beautifully navigated the ship...

Munish Vasudeva

Vice President – Human Resources Siemens Limited.

Neeraj Chandhok
2021-01-07T04:59:30+00:00

Munish Vasudeva

Vice President – Human Resources Siemens Limited.

Leadership Plus is a leadership guide that helps readjust the sail of one’s Life-Ship. Neeraj Chandhok has beautifully navigated the ship through the complex waters of leadership.

“Unique in presentation”

The book in itself is unique in presentation and succeeds to persuade, why to keep customer at the center of...

Mr Satvir Singh

Director of Studies at National Council for Hotel Management & Catering Technology

Neeraj Chandhok
2021-02-28T02:10:41+00:00

Mr Satvir Singh

Director of Studies at National Council for Hotel Management & Catering Technology

The book in itself is unique in presentation and succeeds to persuade, why to keep customer at the center of the company business strategy.
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Neeraj Chandhok

Need Advice ?

Book a 20 minute appointment with Neeraj. Fill up the form below and you will hear from us to have a customized session for you. Neeraj has been an advisor, mentor, guide and game changer to numerous students and hospitality professionals at middle & senior management.