Trainer, Author, Academician, Consultant
"Happy Teams Create Happy Customers !!"
More and more customers are demanding better and better services. Companies who are busy raising the bar of Customer Services are loved by customers and keep coming back to them for more.
Brands worked with
Customer Plus
How to stay competitive in the age of customer service
Recommended for everyone in Customer facing role!
Customer Plus is the ultimate guidebook to learning different aspects of Customer Service; including the Customer, the Experience and the Service, in a simplified & comprehensible manner! The book explores how to develop customer centricity & its competitive advantages.
Leadership Plus
Discover the leader within
Recommended for those seeking to transform their vision into reality!
Offers invaluable insights on discovering the leader within you! Narrated as a discussion between two individuals, this book deeply discusses leadership mindset & behavior.
10-Day Hotel Management
Learn Hotel Management basics in 10 days
Offers invaluable insights & handholds every aspiring professional in the hospitality sector through a step-step guide to Hotel Management Fundamentals.
What We Do
Building Block Customer Service LLP is an Onsite Training Organization committed to Customer Service Excellence. We are a Instructor led Customer Centric Training providing company.
We are Passionate about helping companies become competitive by being Customer Centric. Our Programmes are Customized as per the needs of the Organziation and are well researched.
Consult.
Neeraj is a full time speaker and consultant. He is passionate to assist businesses in the areas of Customer Service Excellence, Leadership, Customer Centricity, Employee Development & Motivation. Neeraj has 25 years of work experience in Hospitality having worked at various management positions in Global Luxury Brands.
Train.
In today’s competitive and technology driven world, organizations are starting to go back to the basics – single-minded focus on customers and service experience. The world is shifting from “mass-production” to “mass-customized” to make sure that each customer can be managed as an individual.
Teach.
Neeraj is an educator and has been teaching MSc in Hospitality Administration at Institute of Hotel Management Pusa, New Delhi for over a decade (IHM Pusa New Delhi has been rated many times as the No-1 Hotel Management Institute in India). Neeraj also teach MBA in Culinary at Indian Culinary Institute, Noida.
Neeraj's Story
CEO & Founder of Building Block Customer Services LLP, a company that specializes in Training & Development of Organizations & Individuals. Neeraj Chandhok is one of India’s leading Hospitality educator, trainer, speaker & Hospitality consultant and provides a wide variety of courses in Leadership, Customer service Excellence, Complaint Management, Cost Control, Food & Beverage Management & Business Management. The courses are designed to involve and Inspires & motivates people at all levels.
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Virtual Training Sessions
We cater to companies of all sizes & are flexible in providing Virtual Trainings. Our offers can be
individualized to suit varying budgets. Our Virtual Presentation plans are aimed at delivering great
value for organization with a similar engaging & fun delivery as an onsite training.
Onsite Training Sessions
Customer service excellence gives any organization a Winning Edge!!
Our customized Customer Centric trainings, provide learnings in a fun & engaging way. We aim to Impact an organizations service culture that transforms the way customer service is provided,
leading to more engaged employees & happy & loyal customers
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“Highly recommended!!”
Maneesh Gaur
Head-Expansion and Business development, Marks & Spencer
“Fundamentals of doing great business”
Mr Ambar Mazumdaar
CEO-Chanalai Group of Hotels & Resorts Phuket-Thailand
“Compelling!”
Mr Jagdeep Thakral
Area General Manager – Corporate -IHG Hotels
“Most effective tools”
Mr Sanjay Kaushik
CEO- The Raviz Hotels & Resorts
“Digs deep into the leadership”
Dr R K Gupta
Head of Department (Ex Dean) Institute of Hotel Management, Pusa, New Delhi, India
Need Advice ?
Book a 20 minute appointment with Neeraj. Fill up the form below and you will hear from us to have a customized session for you. Neeraj has been an advisor, mentor, guide and game changer to numerous students and hospitality professionals at middle & senior management.
